Frequently Asked Questions

We are based in Melbourne, VIC, Postcode 3026 and use Australia Post's express shipping service. Here’s a breakdown of delivery times:

• VIC to VIC: 1 business day
• VIC to QLD: 1 business day
• VIC to NSW: 1 business day
• VIC to SA: 1 business day
• VIC to WA: 2-4 business days
• VIC to TAS: 1 business day

Please note that delivery times may be longer during busy seasons like EOFY or Christmas. Rural areas may take up to 5 business days.

For more accurate delivery time estimates, you can use the Australia Post Delivery Time Calculator based on your specific postcode and destination. This tool helps you calculate precise delivery times for your area.

If you have provided an incorrect shipping address, please reach out to us as soon as possible via email at info@lashesbyrk.com or through our Instagram DM, along with your order number. 

While we will try to assist you with your request, we cannot guarantee that changes can be made to the shipping address once your order has been processed. 

PLEASE NOTE:

If your package has already been shipped before you can contact us, you may retrieve it from the incorrect address or redirect it to a new address of your choice. Please be advised that any re-shipping of the parcel will be at the customer's expense. 

We kindly suggest placing a new order and selecting ‘pick up’ as your preferred shipping option. In the order notes section, please specify ‘add to other order’, and we will ensure that both orders are shipped together for your convenience.

Alternatively, if you prefer to communicate with us directly, please send us a direct message or text, and we will assist you in coordinating the shipment of your orders.

After your order has been confirmed and paid, we will email you a tax invoice for your records.

Everything is shipped from within Australia!

Once your order has been shipped, we will send you an email with a tracking link that allows you to track your package and check the estimated delivery date. If you notice any delays or suspect that your order may have been lost or stolen, please don't hesitate to contact us for assistance. We're here to help!

Please allow up to 5 business days for delivery with our Express Shipping option. Please note that any delays or damages that occur during transit are the responsibility of the carrier and not Lashes By RK.

If you require any changes to your order, please reach out to us via DM or email as soon as possible. While we will make every effort to accommodate your request, please note that changes may not be possible once your order has been processed.

Please be advised that for custom items, once it has been packed, any changes to the order cannot be made.

If you place multiple orders in a single night, we will try our best to ship them together. If you are charged for shipping more than once, we will refund you the additional shipping charge.

For further information regarding our returns and exchanges policy, please refer to our website. Alternatively, please feel free to contact us through our DM or email for any inquiries you may have.

We understand that sometimes circumstances change, and you may need to cancel an order. If that's the case, please contact us as soon as possible. We will do our best to accommodate your request, but please keep in mind that once your order has been packed and shipped, we cannot cancel it.

We recommend checking your spam or junk folder in case our confirmation email has been filtered there. If you haven’t received a confirmation email within 24 hours of placing your order, please contact us via our Instagram DM, or email us at info@lashesbyrk.com, with your Order Number in the subject line.

If you encounter issues with your discount code, please consider the following possibilities:

The code has already been used. Please note that most of our discount codes can only be used once.

The items in your cart are not eligible for the discount. Please be aware that our discount codes are typically only valid on full-priced items.

Discount codes cannot be combined with other offers. However, you may be able to use a gift card (store credit) in combination with the discount code.

We apologise for any inconvenience caused by the missing or incorrect items in your order. To assist you with this issue, please provide us with your order number, full name, and a description of the missing or incorrect items. Additionally, please take a quick photo of the package and the items received. This will help us quickly resolve the issue and ensure you receive the correct items. Please send this information to us at your earliest convenience, and we will do our best to make things right for you.

We strive to deliver high-quality products in perfect condition, but we understand that sometimes issues may arise. In the unlikely event that you receive a faulty or damaged item, please contact us with your order number, full name, and details of the specific item you believe is defective. Please provide as much information as possible about the issue you are experiencing, and if you can, send us a short video through our Instagram page @lashesbyrk_supplier or email it to info@lashesbyrk.com. We will try to resolve the issue promptly and ensure that you are satisfied with your purchase.

After you have received your confirmation email, you will receive a notification stating ‘Pick Up Ready’. Once you receive this notification, please contact us with a day and time that is convenient for you to pick up your order.

Alternatively, we recommend that you send us an email or a text message before coming to the store to ensure that we can assist you with your order pick-up. 

YES, we offer bulk discounts/ wholesale discounts on orders over $500.

Spend $200 or more and save 5% with the code "Enternsave5"

Spend $500 or more and save 10% with the code "Greatdeal10"

Spend $950 or more and save 15% with the code "Spendmoresavemore15"

Spend $1650 or more and save 20% with the code "Goldendeal20"

Spend $2100 or more and save 25% with the code "Exclusive25"

We usually dispatch orders within 48 hours.

We currently use the following service providers:

- Australia Post

- DHL

We offer worldwide shipping through DHL service.

Our shipping options and fees are as follows:

- Express Delivery within Australia (interstate): 14.50 AUD.

This option typically takes 1-3 business days to arrive.

- DHL Express Worldwide: 39.95 USD.

This option takes up to 7 business days to arrive.

Free express shipping on orders over 450 AUD.

Free express worldwide shipping on orders over 350 USD. 

Free local pick-up is also available.

Please note that shipping times may vary depending on your location and any unexpected delays with our shipping providers.

We currently don't offer local delivery services at this time.

We accept various payment methods, including PayPal, all major credit and debit cards, as well as pay later options such as Afterpay/ Zip Pay

We are pleased to offer cash as a payment option for customers who choose to pick up their orders in-store. However, we cannot accept cash payments for orders being shipped.

Pro-made fans have become popular among lash artists for creating volume lash sets. These fans are pre-made lash fans consisting of 2 to 20 or more individual lashes, each with a thickness ranging from 0.03mm to 0.10mm. They eliminate the need to master the complicated Russian volume technique, as they come perfectly fanned out on a tray for easy application. This makes them ideal for lash artists who want to offer volume lashes but haven't completed Russian volume training.

Lashes by RK offers a wide range of high-quality pro-made fans, from 2D to 20D, with various thicknesses, lengths, and curl types. We also have coloured options for creative styles. With our extensive selection, you can create any volume set, from natural to dramatic. Choose Lashes by RK for exceptional results and endless possibilities in lash artistry.

How Promades Are Made, A Step By Step Process

Pro-made fans have numerous advantages. Pro-made fans allow for symmetrical fans and precise outcomes while reducing the application time. By using Pro-made fans, lash artists can draw in more clients and boost their earnings. They are also a great option for lash artists who want to provide volume lashes to their clients but have not yet received training in Russian volume lashes, or for those who find that technique too time-consuming. In addition, you can use pro-made fans to create a range of lash styles, from hybrid to mega volume, and offer high-end services at a higher price point.

At Lashes by RK, we offer a variety of pro-made fan options, including Loose Pro-made fans, LUX Lash Books, and Speedy Pro-made fans. While the fans themselves are the same, they differ in their packaging and setup.

For those on a budget, our Loose Pro-made fans are the most economical option, but they require a Clear Silicone Lash Pad as they are not pre-lined. Our Lux Lash Books are the easiest to use, as the fans are perfectly laid out in a mega tray. 

Speedy Pro-made fans are a more affordable option than Lux Lash Books, with lash fans attached to a clear fan strip and stacked on top of each other to save space. However, a lash pad is still required for application.

When applied correctly, Pro-made Fans do not cause damage to natural lashes. As a lash artist, it's crucial to be able to identify the strength of natural lashes, whether they are weak (short or fine), average (mid-thickness and length), or strong (thick or long). This will help in selecting the appropriate weight of volume fans that won't be too heavy. It's essential to keep in mind that Pro-made Fans have different weights depending on their length, dimensions, and diameter.

Handmade volume fans are a type of lash extension that is crafted during the lash appointment. The process involves handpicking multiple individual extensions from the strip using tweezers and then fanning them out in the desired shape using the artist's preferred method. The fanned-out extensions are then dipped in adhesive and placed onto the client's natural lashes to create a secure and seamless bond. This technique requires skill and experience, but it allows for a highly customisable and personalised lash look.

Pre-made lash fans are manufactured by machines in a factory, resulting in their symmetrical appearance and limited customisation options. They are usually heat-bonded or glued at the base with a bit of lash adhesive and can have thick square bases that do not wrap around the natural lash properly, leading to poor retention.

Pro-made lash fans are similar to handmade fans in that they are created by professional lash artists. However, instead of being made and applied during the appointment, pro-made fans are pre-made and stored for later use. The same process is used with handmade fans, including fanning out the extensions, dipping them into the adhesive, and curing the adhesive using a crystallising technique. 

For optimal organisation during your lash application process, we suggest using a Silicone Lash Pad on a flat surface at your workstation. To begin, take a small bundle of loose fans that you plan to use and place them on the lash pad. Use your tweezers to carefully separate the fans, and you can start applying them to your client's lashes.

One of the benefits of using Pro-made fans is that they can be applied in the same way as classic lashes, without requiring any experience in making handmade fans. These fans have already been expertly crafted and packaged for immediate use. 

When applying Pro-made lashes, you have the flexibility to place them on top, at the bottom, or on the side of the natural lashes. While attaching from the top is the most common method, you can also attach from the side or bottom depending on your client's natural lash growth pattern. 

If your client has downward or straight lashes, attaching from the top is the best method. However, if they have curly lashes, attaching from underneath or the side may be a better option to achieve a fuller look. 

The base of the extension needs to be parallel to the natural lash to ensure a strong bond. This not only creates a beautiful finish but also helps maintain the health of the natural lash by avoiding pulling or clumping. Don't be afraid to explore different attachment methods to create the perfect lash look for your client!

When placing lash extensions, it's important to maintain a distance of at least 0.5mm from the skin. Placing extensions too close or touching the skin can cause irritation to the skin or lash follicle, resulting in uncomfortable symptoms like itching, swelling, or rubbing. On the other hand, placing the extensions too far away from the lash line can create a visible gap, allowing dirt and oil to accumulate and potentially causing premature lash loss.

On average, a person has around 90-150 natural lashes on their upper eyelid and around 70-80 on their lower eyelid. So based on the average number of natural eyelashes, a tray of 1,000 fans can create up to 7 lash sets. However, the number of lash sets that can be created with 1,000 fans can vary depending on the client's lash count and the desired lash coverage.

We recommend starting with either 4D 0.07 or 5D 0.05 lashes for volume sets. If you're looking to create a hybrid set, a combination of 4D 0.07, 5D 0.05, or 6D 0.05 would be ideal. You can also mix these with classic lashes in 0.15, 0.18, or 0.20 dimensions. If you want to create a mega set, we recommend using 8D 0.05, 10D 0.03, or higher.

Yes, you can definitely mix pro-made and pre-made lashes. You can add classic lashes to the mix to create beautiful hybrid sets. Pro-made fans are also a great addition to your handmade Russian volume sets to save time during appointments.

For beginner lash artists struggling to create perfect handmade fans, our pro-made fans are a cost-effective solution that saves time. A Russian volume lash set typically takes new artists between 2-4 hours. But, with our Pro-made lash trays, you can potentially cut your lash time in half, allowing you to take on more clients and increase your income.

You can safely store unopened adhesive in a refrigerator; however, it should be brought down to room temperature before use. Once opened, please store the adhesive in a Glue Storage Container to keep it in a cool, dark place. 

We recommend replacing your adhesive every 4-5 weeks once it has been opened. This helps ensure optimal performance and the best possible results for your lash extensions.

If you experience issues with the Eyelash Extension Adhesive Nozzle, please replace it with one of the two extra nozzles that are included with each bottle. 

To prevent the adhesive nozzle from getting blocked, we suggest using the pin provided while shaking the bottle. It's also important to store the adhesive upright and avoid shaking it upside down. Be sure to burp the adhesive and use our RK Adhesive Nozzle Wipes to clean the nozzle after each use to maintain optimal performance.

All our adhesives are latex-free to ensure safe and comfortable application.

All our adhesives and liquid-based products are manufactured in South Korea, a country known for producing high-quality eyelash extension adhesives. We use only the best ingredients and materials to create our products, ensuring the highest standards of quality and safety.

It is recommended to shake your lash adhesive for two minutes before dispensing a drop. Ideally, this should be done when you open a new bottle, or before using it throughout the day. Avoid shaking the adhesive with the cap on; instead, remove the cap and insert a pin into the nozzle or cover it with foil. It’s also recommended to use an electric eyelash glue shaker to assist the process. 

To keep your lash glue nozzle clean, it’s recommended to use lint-free pads every time you dispense adhesive. And since eyelash extension adhesive can be messy,  keeping the area clean from any residue is important. Using our RK Adhesive Nozzle Wipes is a great way to keep your workspace clean by preventing drips and spills.

It's important to change your adhesive drop every 15-20 minutes during your lashing session to ensure it stays fresh and doesn't become too thick or stringy. Keep a close eye on the drop and watch for any signs of it developing a “skin” or becoming stringy when you dip a lash. When you notice these red flags, it's time to dispose of the old drop and move on to a new one for the best lash extension results.

Using our Tweezers Cleaning Tool with Liquid Remover and Sponge Ball is a simple and effective method to clean your tweezers after using lash glue. This will help prevent any glue build-up on your tweezers, which can affect their grip and accuracy. It’s a good practice to clean your tweezers after every use to keep them in top condition.

To clean your jade stone after use, apply acetone (nail polish remover) onto a cotton pad and wipe away any residual adhesive. If there is a large amount of adhesive, you can apply adhesive remover and let it soak for a bit before wiping it off with a cotton pad. Alternatively, you can use an Aluminium Glue sticker on the surface of your jade stone for an even easier clean-up.

Lashes by RK takes pride in offering a range of lash glues that are vegan-friendly and cruelty-free. We do not test any of our adhesives on animals, and none of the ingredients used in our products come from animal sources. We believe in providing ethical and sustainable, high-quality lash products without compromising performance. Our commitment to animal welfare is one of our brand’s core values.

The drying time of eyelash extensions glue can vary depending on factors such as the amount of cyanoacrylate in the glue, room temperature, humidity levels, and any pre-treatment. Typically, the glue can take half a second to 5 seconds to dry. Most lash brands offer at least two types of glue to suit different skill levels – a slower glue for beginners and a faster glue for more experienced technicians. It’s also important to note that higher temperatures and humidity levels in the workspace can significantly affect the behaviour of the glue.

To ensure optimal results and avoid retention issues, it’s recommended to replace your glue drop every 15-20 minutes. Over time, the glue can react to the air and become stringy, affecting its effectiveness. By changing your glue drop regularly, you can help maintain the quality of your work and improve the overall retention of your eyelash extensions.

Retention issues are a common problem in the eyelash extensions industry, and it can be challenging to determine the root of the problem. In most cases, retention issues are caused by several factors, including:

- Working with a new adhesive that the artist has not yet mastered.

- Failing to control temperature and humidity during the application process.

- Not refreshing the adhesive frequently enough.

- Using too little adhesive.

- Incorrect attachment of the extensions.

- Working too slowly with a fast-drying adhesive or too quickly with a slower adhesive.

- Using extensions that are too long or heavy for the natural lashes.

- Incorrect preparation of the lashes or using non-lash products.

- Clients not following aftercare instructions.

- Clients using high-strength creams, hair products, or heavy makeup.

- Clients taking oily supplements for their skin and hair.

Breath escaping from the mask increases humidity, causing the lash adhesive to cure quickly and weaken retention. To avoid this, artists can lower the room humidity levels and use more adhesive. It’s also important to avoid using nano mist or super bonders as they will weaken the bonds further.

Step 1 – Primer or Protein Remover:

Cleanse your client's lashes by washing them with eyelash shampoo. After drying, apply the primer or protein remover

Step 2 – Separating:

Separate the natural eyelashes of your client as you normally would. Keep the lamp switched off during this stage. You can also use tweezers to remove outgrown lashes during a refill.

Step 3 – Application:   Dip an artificial eyelash or a fan of eyelashes into the Beam Light eyelash glue. Apply the lash to the natural lash as usual. Press the foot pedal with your foot to activate the light. After 1-2 seconds, release the pedal. The adhesive is now 100% cured, allowing you to continue directly with the next eyelash without worrying about sticking lashes together.

- Instant Curing: The eyelash glue is 100% cured immediately, allowing clients to come into contact with water directly. The "48h no water rule" is eliminated, reducing the risk of negative impacts on durability due to customer misbehavior.

- Time Efficiency: You no longer need to switch between eyes, saving at least 30% in treatment time and potentially increasing your overall turnover.

- Enhanced Retention: The retention is significantly improved, with eyelashes lasting until the natural lash falls out. This level of durability surpasses that achieved by regular eyelash glue.

You can remove them using a regular eyelash remover. For lashes that have grown out, use tweezers during the refill process.

The retention is exceptional, surpassing any other eyelash glue globally. The eyelashes remain in place until the natural lash naturally sheds within its growth cycle, typically lasting about 8 weeks

Absolutely, you can use a UV lash glue system with any eyelashes.

Yes, using a primer is still important to ensure your lashes remain fresh and clean.

Absolutely. Our system has undergone photosensitivity tests, demonstrating that our unique combination of power, wavelength, light intensity, and exposure time has no adverse effects on the human eye and skin.

No, as long as you ensure that neither you nor the customer looks directly into the light. When used correctly, the lamp shines from above onto the closed eyelid and never directly into the eye. As a eyelash technician, you don't have direct eye contact with the light, and you're further protected by our safety glasses.

To maintain its quality, store the glue in the provided pouch to shield it from UV light. It's best to keep it in a cool and dry place, but avoid storing it in the refrigerator.

When stored properly, the opened glue has a shelf life of 6 months. If unopened, the glue maintains its quality for up to 1 year.

No worries, you won't encounter any issues.

Yes, the glue performs exceptionally well even when exposed to oils. However, it's advised to refrain from excessive rubbing and touching for optimal results.

The lamp boasts an impressive approximate life of 30,000 hours! To put it into perspective, if you calculate a treatment time of 1.5 hours per customer (which is already generous given that refills are typically faster), this means the lamp can cater to 20,000 customers. 

Let's consider treating 40 customers per week (5 days with 8 customers per day) – a substantial workload. Theoretically, this would mean the lamp lasts for 500 weeks of continuous work, equivalent to about 9.5 years. This calculation assumes the lamp is constantly on during the treatment, which is not the case. So, you can easily multiply these values by 3 or 5 for a more accurate estimation.

Yes, it's recommended to shake the glue for approximately 30 seconds to ensure thorough mixing of the ingredients.

Is it possible to develop allergies with the Uv Lash Light System? Our experience indicates that up to 8 out of 10 clients who previously experienced allergies, preventing them from wearing lashes, are symptom-free with our Uv Lash Light System. In most cases, allergies do not occur. However, in rare instances, extremely sensitive customers may experience allergies. While we can't guarantee complete allergy prevention, our system has shown high effectiveness with many female customers.

Despite being a UV LED system, our glue does contain cyanoacrylate. Through extensive testing, we discovered that completely cyanoacrylate-free glues could be produced but performed poorly in practical applications. Without cyanoacrylate, curing would be more challenging and slower. Additionally, darkening the room significantly would be necessary to prevent the glue dot from curing directly. Our glue, however, doesn't encounter these issues. It cures rapidly, and there's no need to darken the room during the process.

Ensure the lamp head is positioned between 20 and 22cm away from the natural lashes.

The light is activated using a foot pedal, allowing you to have both hands free for your work.

he treatment of pregnant or breastfeeding individuals should only be conducted after consulting with a doctor. If there's any uncertainty, it's advisable to avoid treatment.

The system should not be used if the person being treated exhibits any of the following symptoms in the area where the light may shine: abrasions, keloid or unhealed scars, herpes, psoriasis, other infectious or inflammatory skin diseases, fungal infections, wounds, sunburn, neurodermatitis, or skin cancer.

Furthermore, the system should be avoided if the user or the person being treated experiences: epilepsy, polymorphous light dermatosis, photosensitivity, radiation or chemotherapy, or hemophilia. Additionally, refrain from using the system if the user or the person being treated is taking photosensitizing medication such as neuroleptics, systemic dermatics, and antiepileptics.

You can utilize common lash glue bases, but it's important to avoid transparent bases or bases made of glass. The presence of glass may lead to the reflection of daylight, potentially causing premature curing of the glue dot.

1. Ethyl cyanoacrylate

2. PMMA

3. Hydroquinone

4.Photoinitiator

Similar to regular eyelash extension care, but with the following adjustments:

1. Immediate Wetting is allowed:  Unlike traditional extensions, you can wet your lashes immediately after the UV glue application; no need to wait for 24-48 hours.

2. Avoid Pulling/Rubbing:   Refrain from pulling or rubbing your lashes to maintain their integrity and longevity.

3. Daily Brushing: Brush your lashes daily using a designated lash wand to keep them neat and prevent tangling.

4. Daily Lash Shampoo:   Wash your lashes with lash shampoo on a daily basis to maintain cleanliness and prevent any buildup.

5. Regular Refills: Ensure you book a fill every 2-3 weeks to keep your lashes looking full and beautiful. Regular maintenance is key to prolonging the lifespan of your eyelash extensions.

NOT FOR PRIVATE USE. NOT SUITABLE FOR OPEN EYE APPLICATION.

MAY IRRITATE THE RESPIRATORY TRACT. CYANOACRYLATE. DANGER! READ LABEL BEFORE USE. GLUES SKIN AND EYELIDS TOGETHER WITHIN SECONDS. MAY IRRITATE THE RESPIRATORY TRACT. MUST NOT GET INTO THE HANDS OF CHILDREN. IN CASE OF CONTACT WITH EYES: RINSE GENTLY WITH WATER FOR SEVERAL MINUTES. REMOVE EXISTING CONTACT LENSES IF POSSIBLE. CONTINUE FLUSHING. SEEK MEDICAL ADVICE, KEEP PACKAGE WITH LABEL AT HAND. USE ONLY OUTDOORS OR IN WELL VENTILATED AREAS. KEEP UNDER LOCK AND KEY. DISPOSE OF CONTENTS / CONTAINER TO A RECOGNIZED WASTE DISPOSAL COMPANY. USE UP WITHIN 6 MONTHS. FOR PROFESSIONAL USE ONLY.

For larger items like lash beds, shipping is typically done via sea transportation, which can take approximately 4 weeks to reach the port. Once the goods arrive, customs clearance may take up to 2 weeks due to the high volume of shipments. After customs processing, the items are removed from the container, and a delivery appointment is scheduled with a local shipping company. Your items will be delivered to your location shortly after that.

For smaller items such as lash trolleys or lash chairs, if purchased separately from the lash bed, they can be shipped via air transportation and should arrive within 10 business days.

Unfortunately, we do not maintain stock of lash extension furniture due to space limitations. All of our lash extension furniture is available as pre-order items. Please note that pre-order items are non-refundable and non-exchangeable.

At this time, express shipping is only available for smaller items like lash trolleys and chairs. Larger items such as lash beds will follow the standard sea shipping process.

If your furniture arrives damaged, please contact us immediately with photos of the damage. We will assist you in filing a claim and arrange for a replacement or refund, depending on the situation.

For pre-order items, we will provide an estimated delivery date when you place the order. Once the items are ready for shipment, we will notify you via initial contact method. For bulk items such as beauty bed, you will receive a call from a courier team to confirm if anyone is home, prior it get delivered to your address.

Ordering in bulk can save you money and ensure consistency across your salon’s equipment. Bulk orders also help streamline your purchasing process, making it easier to outfit multiple workstations or locations.

Clean your lash furniture regularly using non-abrasive cleaners and wipes. Disinfect tools after each use to maintain hygiene standards. Always follow industry guidelines for sanitation.

The best lash bed depends on your salon setup and client needs. Adjustable beds, like the Glam Lash Lux Bed and Deluxe Lash Studio, offer customizable comfort, allowing you to adjust height and position. If you prefer a classic, sturdy option, fixed beds are a great choice.

Yes! We offer a variety of colors for our lash beds, chairs, and trolleys to complement your studio’s aesthetic. Whether you prefer neutral tones or vibrant shades, we have something to match your style.

Absolutely! We feature customer reviews and testimonials on our website. You can read about the experiences of other beauty professionals who have purchased our lash extension furniture.