We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
LASHES BY RK PTY LTD – REFUNDS / EXCHANGES POLICY
We try best to provide great customer service and professional advice when you purchase a product from us. The quality of Lashes by RK products is the best we can physically make as we test all products before we launch on the market. So prior to using our products, please ensure you have read and understand all the directions on the product label and on our website, so that you are able to use the product correctly.
If you want to return a product for a full refund of the purchase price the following conditions must apply.
- Lashes by Rk does not accept return on items which were purchased on sales
- All products returned for refund, credit or exchange must be received by the warehouse within 15 days from the date of invoice.
- In the case the package is redirected and shipped back to Lashes by RK, and the items must be received in the same condition: new, unused, in original packaging as sent to the receiver.
We will resend the order back out at the customer's expense only as Lashes by RK are not responsible for covering these shipping costs.
To return damaged or faulty goods, please attach a photo evidencing any faults with the item you received. Contact us within 3 days of receiving your package and please send us an email with the photo evidence along with your concern. The items must be unopened, unused and in the same condition you received them in order to be eligible for a return. If we agree, returns will be processed within 3 - 7 business days. Shipping charges to exchange will be applied.
Please note Failure to meet any of the above conditions can result in refund, credit or exchange being denied.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.
You may have rights under the Australian Consumer Law (see below) in addition to this clause.
Australian Consumer Law
Nothing in these Terms attempts to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Australian Consumer Law (Consumer Law Rights). In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product. Please contact us for further information.
For any questions and notices, please contact us at:
Lashes by RK Pty Ltd (ACN 221 542 458)
Phone: 0424 031 901